Website Management and Monitoring Services
Website Management and Monitoring Services
Descriptions
Backup is the cornerstone of WordPress website management. If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. We take the load off your mind by running scheduled backups and making sure that up-to-date backup is always ready. And since our backups are incremental and run off-site, it will successfully back up even the most problematic websites.
Incremental, reliable, comes with off-site storage, and capable of running on an hourly cycle. Everything you need from a great backup.
Our backups come in two versions:
The included backup is ideal for small websites, and websites with static content. This backup is available to all of our clients.
Free backup spec:
Monthly scheduled backup
Off-site storage
1-click restore
US/EU storage choice
exclude files and folders
receive notifications via Email
**emergency on-demand backups available additional $
The premium backup is suited to more demanding websites and active development. The premium add-on has everything the free version does, plus:
emergency on-demand backups
cloning/migration tool
different backup frequencies, from weekly to daily – Hourly backups also available inquire for pricing
download backup to your computer
upload to your own external destination (Dropbox, Google Drive, Amazon S3, OneDrive). This feature is charged separately at $1/GB.
exclude as well as include files and folders
(please note that the bundle does not include real time backup, it covers daily and weekly backups only)
Our backups also support multisite networks. You can backup, clone and restore your multisite network. – Inquire for pricing
Choose the backup that best suits the needs of your websites.
Your backups are stored for 90 days.
Technical takeaways for nerds
Low server load
95% of the backup is done on our server infrastructure, which is a blessing for your web server PHP memory
EU and US storage
Comply with the EU directive by keeping your websites on the optional EU storage
Incremental backup
Only the new and altered files and tables are backed up, hugely increasing the reliability and reducing the site server usage
Multisite backup
You have the option to backup your multisite network, and choose to restore either the network itself or individual subsites
Clone
Cloning a website allows you to in just seconds have a an identical copy of your website. Almost instantaneously clone your website to a staging area for testing, or to a new host, or even clone to an existing site. Restore and clone your backup. It’s a great tool that saves you time when creating new sites, or fixing old ones.
Clone feature comes bundled with the premium Backup add-on.
Technical takeaways for nerds
Clone to different destinations
Select different types of destinations to clone to.
Full URL rewrite
When cloning a site all of your URL’s will be rewritten on your destination site
Easy clone to sites
You can clone to a Clean WordPress site
Stage area always up-to-date
Set up and keep your staging area up-to-date
Switch hosts
Move WordPress websites to another host
Easy website deploy
Deploy template websites to your client
Website restore
Restore a website from a backup archive
Smart Clone
It compare the source and destination files. If they are the same, it skips them, and clones only the different files and the database
Reliable Clone
If the PHP process on the destination site is terminated before the files have been uploaded, the Clone tool falls back to FTP file transfer to complete the task.
Search engine (in)visibility
The option to discourage search engines from indexing the cloned website, in order to avoid the duplicate content penalty
UpTime Monitoring
We keep an eye on your websites for you and send you an instant notification when your website goes down, so you could get it back online before anyone else notices.
Uptime Monitor saves you time worrying about what websites are up, it instantaneously notifies you if a website goes down, giving you a chance to fix the problem before it becomes serious. When your WordPress website is down, you’re losing visitors and with that revenue, Uptime Monitor makes sure that this doesn’t happen to you.
Technical takeaways for nerds
Every minute the system will check your websites
If the Uptime Monitor doesn’t get the expected response, it’ll keep trying a couple more times to confirm that the site is down. If it is still unresponsive, you will receive a notification
The notification will tell you when your website is down
You will also receive notifications when your websites go back up
Notification via Email.
Each website has the option of adding additional emails, that way you and your client can be informed when the website goes down
Uptime Monitor tracks your uptime percentage, response delay and individual checks
Client Report integration
Multiple notifications in a short time span are merged into a single notification
Uptime check interval is 60 seconds
SEO Monitoring included
SEO Ranking is the bread and butter of many businesses. Keep track of how your keyword ranking changes, find out who your competitors are, and how you stack up against them.
You no longer have to separately find, monitor and record your keywords. The SEO ranking tool gives you all of the key metrics in one place for all of your websites. Not only that but it shows you your main competitors, saving you going out there and looking by yourself. It also gives you a timeline of how you rank, better or worse, and tracks your ranking position for you.
Technical takeaways for nerds
It only takes a minute to get you key metrics.
Keywords: the number of keywords assigned to that website. 100 is the maximum number of keywords per website.
Better: check which keywords are ranked higher than the previous week and optimize your keyword search even further
No change: keywords that have not moved in rank
Worse: keywords that are ranked worse than last week
Top rank: The number of your keywords for which your website is the first Google search result
First page: The number of your keywords for which your website is on the first page of Google search results
Visibility: Our ranking algorithm helps you track how well your website is doing by looking at the combined ranking of all its keywords
Visibility change: tracks the change in your website visibility
Over time the SEO tool will build up a ranking history, so you can compare your current ranking with the results from last week, last month and 3 months ago.
Based on the given set of keywords, our algorithm finds your top competitors and gives you an overview of how your website stacks up against them.
SEO ranking is integrated with our Client Reports
Security Check Basic included
The worst thing about malware is that it could be on your website for months without you even noticing. You need to be vigilant, proactive, and check regularly for malware and known vulnerabilities. That’s where our Security Check comes in.
The Security Check makes it easy for you to make sure that all of your sites are clean, and if any files become infected you will be able to spot them on time. In 1-click you can scan websites and receive valuable security information, as well as have an overview of all of the past security scans. Stop being in the dark when it comes to your security.
The Security Check comes in two versions:
The Basic version , included in all plans, allows you to perform security scans on all of your websites, twice a month. It detects malware, if your website is blacklisted, and is included in your Client Reports. It’s perfect for all of your websites, especially for those that contain less sensitive information.
The Premium version, is suited for more advanced websites with key information that needs 24/7 observation. The premium version includes everything as the free version plus Automated Security Checks. This means that you can schedule your checks, and not worry about your websites, because as soon as an issue is detected you will be informed via Email.
The Security Check is a must have feature and is why it is included in all service packages, it’s up to you to decide if the Basic or Premium version is best suited for your needs.
Technical takeaways for nerds
It is web-based integrity monitoring and malware scanning of your website
The Security Check scans the pages on your website and compares the code against the known malware knowledge base
It performs a blacklist check with a number of services, like Google Safe Browsing, Norton Safe Web, ESET, etc.
Know your website weakness
Flags site errors and outdated software
If it comes back clean you will still get a detailed report. If it comes back with malware, you will get detailed descriptions as well as a list of infected files
Each scan is being stored in an archive. It allows you to look back into the past, investigate each security threat and discern a pattern if needed
Included in Client Reports
****Our Security Check does not clean the site for you****
Schedule security checks to be either daily or weekly, also have them included in your event notifications.
Receive emails or slack notifications when a website becomes inflected.
Analytics
Using Google Analytics? Now you can see Google Analytics data directly on your scheduled report.
With a glance you can keep track of all results, finding out what worked for you and what didn’t. It is essential to monitor your website on Google Analytics and with the help of ManageWP you can with one widget.
Technical takeaways for nerds
You can choose your time interval and the number of results to display
Google Analytics is integrated into Client Reports
You get an overview of the number of sessions, returning visitors, social media, organic search, pageviews, page sessions, time on site and bounce rate.
Performance Check
A slow website will hurt your business a lot. That’s why you need to benchmark your website performance regularly and react if something goes wrong.
The Performance Check gives you insight into what is happening with your website and how it’s performing. It’s the first step to solving your problems, the Performance Check tells you what they are. It gives you a breakdown of the factors that are affecting your website. You can see each individual factor and its grade, as well as giving you recommendations on how to improve your website performance. You can also follow your website performance over time, marked on a timeline.
The Performance Check comes in two versions:
The Basic version is great for everyone to check the performance of their websites. You will get two Performance Checks included in you reports every month. You will be able to see a detailed list of all the results, and suggestions on what needs improving.
The premium version allows you to have Performance Checks weekly or even daily. This means you can set up when you want your checks to take place, and immediately get notified if your website is underperforming. You will be notified in our notifications either via email. This is a great feature especially if your online business depends on website performance.
Technical takeaways for nerds
It runs analysis with Google PageSpeed and Yahoo! YSlow ruleset
Overall grade of website performance and of individual factors
Scan results are stored and compared
Performance Checks are included in your Website Reports
Full report and recommendation on what needs improving
Schedule your performance check to be either daily and weekly. Also select your preferred scan region.
When the performance of your website drops you will be informed with a notification in your email.
Client Report
An executive summary that shows everything you’ve done on your client’s websites. Just by looking at it, your clients know you mean business, and that you’re worth every cent.
Keep your clients in the loop at all times with fully editable, professional Client Reports. The Client Report is a perfect way to impress your clients by going above and beyond their expectations.
Client Report comes in two versions: free and premium.
Client Report includes:
Reports from all activated services
WooCommerce reports *
PDF download
Premium (Pro and Executive) Client Report includes:
Everything in the free version, plus
Any included upgrades or additional services
Vulnerability Updates
We use WPScan Vulnerability Database to bring you real time information about what plugins are vulnerable so you can act accordingly.
This is a total game changer for your maintenance workflow – knowing that a website has a known vulnerability is hard to ignore. As an Executive Client you will be able to see which plugin is vulnerable, what the issue is, and on what websites this plugin is active, i.e. what websites can be affected by this vulnerability.
As an upgraded PRO or Executive services member you will also receive an additional intensive scan using OWASP ZAP with detailed report of findings of vulnerabilities and solutions
Technical takeaways for nerds
Detects security vulnerabilities
Addresses issues like CSRF (Cross-Site Request Forgery), XSS (Cross-site scripting), RFI (Remote File Inclusion).
Detection happens on our own servers
Shows up in our Security checks
You can choose to have vulnerabilities included in your Client Reports
***Additional website and network vulnerability scanning services are also available. Contact us for pricing and descriptions.
Safety Update included
There are two ways to update websites: the wrong way, and the Safety Update way
Nobody likes to update WordPress websites, but you gotta do it to keep your website secure. Still, it’s time and effort that could be spent elsewhere, like creating content and running your business. That’s where we step in: our state of the art tool automatically creates a restore point for you, compares the website before and after the update, and helps us roll back the update if something goes wrong. Yeah, it’s that easy.
Here’s how it works:
Create a restore point: if something goes wrong, you can roll back the update
Send an HTTP request to the website: if it’s not 200 OK, we stop the process
Grab a “before” page screenshot: pick a page on your website. We will later compare it with the after screenshot to spot inconsistencies
Update plugin/theme/core
Send another HTTP request to the website: if the response is not 200 OK, we let you know
Automatically roll back on error: You can instruct your ManageWP dashboard to automatically roll back if you get a 4xx-5xx HTTP response
Grab an “after” page screenshot
Show the screenshot comparison: You’ll see the before/after screenshots of the chosen page, and you’ll have the option to roll back if you see something out of place
Safety Update is a free upgrade for everyone with the premium (Pro and Executive)Backup add-on. And if your website is hosted on GoDaddy servers, it’s free since all GoDaddy hosted sites get premium Backup and Uptime Monitor for free!
Technical takeaways for nerds
Automatically creates a restore point before the update
Set up a time and day in the week, and choose which updates will be performed. Perfect for updates during low traffic hours.
HTTP check & page screenshot grab for comparison before and after the update. You can choose which URL you want to compare.
The option of automatically rolling back the update if your website server responds with an HTTP response in the 400-599 range
Wrap up…
Website Monitoring and Management features
Create your own mix of free and premium add-ons for your websites or bundle for extra savings
Incremental, reliable, comes with off-site storage, and capable of running on an hourly* cycle.
Clone your website to a staging area, migrate to a new host, or clone to an existing site.
Get notification when your website goes down, so you could get it back online before anyone else notices.
Requires premium Backups
Safe Updates automatically create a restore point for you, making updating safer than ever.
Make sure your sites are clean, and if any files become infected you will be able to spot them on time.
Have an insight into what is happening with your website and how it’s performing.
Keep informed at all times with fully professional Client Reports.
All Google accounts that you need connected to Google Analytics on one dashboard. Keep track of all results.
Maintenance Mode gives you the option of letting your visitors know that you are working on your website, updating or fixing problems.
Keep track of how your keyword ranking changes, find out who your competitors are, and how you stack up against them.
2-factor authentication prevents any would-be hackers from gaining access to your site through means of brute force attacks.
All of your comments in one place, available for you on one screen. This way you can approve or send to spam any comment in seconds. – Lets you be sure that your webmaster is doing their job
Managing plugins and themes on a WordPress site is a task that webmasters dread. Whether its update, ignore, bulk install, deactivate, or install an older version over the current one. We will take care of this for your webmaster. With Safe Updates you can rest assured that if an update goes wrong then it will be reversed without causing damage to your website.
Vulnerability check bring you real time information about what plugins are vulnerable so you can act accordingly.
Additional Vulnerability Scans/Testing available. inquire for options and pricing.
